Contact information
Contact Policy
At Just Me and You Designs, we are happy to assist you with questions regarding your order, shipping, returns, sizing, product details, or general customer support.
How to Contact Us
For customer service inquiries, please contact us by email at:
info@justmeandyoudesigns.com
When contacting us, please include your full name, order number if applicable, and a clear description of your question or concern so we can assist you as quickly as possible.
Response Time
Please allow 24–48 business hours for a response.
Our customer support hours are Monday through Friday, excluding holidays.
Messages sent on weekends or holidays may be answered the following business day.
Order Questions
If you have a question about an order, please include your order number in your message.
This helps us locate your order faster and provide the correct information regarding your purchase, shipping status, or return request.
Shipping Questions
If you are contacting us about shipping, please review your tracking information first.
Once an order has shipped and tracking has been provided, the shipping carrier is responsible for delivery updates.
If your package is delayed, lost, stolen, or marked as delivered but not received, please contact the shipping carrier directly for assistance.
Returns and Store Credit
For return requests, please contact us within 7 days of receiving your item.
Approved returns are eligible for store credit only. We do not offer refunds back to the original payment method.
Please do not send items back without contacting us first. Returns sent without approval will not be accepted.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@justmeandyoudesigns.com.
Please include your order number and clear photos of the item and packaging so we can review the issue and assist you.
Business Address
Just Me and You Designs
1 Southeast Ocean Boulevard
Stuart, FL 34994
United States
Contact Email
For all customer support questions, please email:
info@justmeandyoudesigns.com